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What is Lumi Yards?
Lumi Yards is a brand specializing in outdoor lighting products. They offer a variety of solar and LED lights designed to enhance gardens, patios, pathways, and other outdoor spaces. Lumi Yards focuses on providing energy-efficient lighting solutions that combine style and functionality to create well-lit and inviting outdoor environments. Their products range from decorative lights like fairy and lantern lights to more functional options such as floodlights and step lights, catering to both aesthetic and practical needs.
For more, visit Lumi Yards.
What lighting products can I find at Lumi Yards?
Lumi Yards offers a diverse selection of outdoor lighting products, including:
Solar Garden Lights: Decorative solar-powered options such as lanterns and stake lights.
LED Pathway Lights: Stylish lights designed for walkways and driveways.
Flood and Spotlights: Ideal for enhancing security and illuminating larger outdoor areas.
String Lights: Perfect for decorating patios and outdoor seating areas.
Step Lights: Subtle lighting for stairs and other footpaths.
What is the warranty on your products?
Lumi Yards typically provides a warranty on its products to ensure customer satisfaction and product reliability. The specific terms of the warranty, such as its duration and coverage, can vary depending on the product. To get the exact details for a specific item, it’s recommended to check the product details or contact Lumi Yards directly through their customer service.
Why is my order confirmation missing?
If you haven’t received an order confirmation from Lumi Yards, it could be due to a few reasons:
Email Issue: The confirmation email will have gone to your spam or junk folder.
Incorrect Email Address: Ensure the email you provided at checkout is correct.
Processing Delay: Occasionally, there might be a delay in sending out confirmations.
If none of these apply, it’s best to contact their customer support for assistance.
For further inquiries, Contact Us at Lumi Yards.
Can you provide me with a VAT invoice?
Yes, you can request a copy of your VAT invoice from Lumi Yards. Typically, VAT invoices are provided upon request after a purchase. To obtain one, contact their customer support team with your order details. They should be able to send you a copy of your invoice via email.
Which payment options can I use at Lumi Yards?
At Lumi Yards, you can typically pay using standard options like major credit and debit cards, and other online payment services.
To confirm all available payment methods, you can check the checkout page or contact their customer support for more specific details.
How do I track my order with Lumi Yards?
To track the status of your order with Lumi Yards, you typically receive a tracking number via email once your order has shipped. You can use this tracking number on our order tracking page of the website to check the delivery progress. If you haven’t received tracking information or need further assistance, contact our customer support team for help.
Can I make changes to my order?
Yes, you can usually make changes to your order with Lumi Yards if it hasn’t been processed or shipped yet. To make changes, it’s important to contact their customer support as soon as possible with your order details. They can assist in modifying the order based on its current status.
What is the process for canceling my order?
To cancel your order with Lumi Yards, you should contact our customer support as soon as possible. If the order hasn’t been processed or shipped yet, they may be able to assist with the cancellation. Once the order is shipped, you may need to follow their return process instead.
What should I do if my item arrives faulty?
Contact our support team with your order number and issue details. We’ll guide you through the next steps.
Is there a cost for returning items?
Returns are free if the item is faulty. Shipping costs will apply to other returns.
What is the refund processing time at Lumi Yards?
Refunds are typically processed within 5-7 business days after receiving the returned item.
Are there additional duties or taxes I need to cover?
Duties or taxes will apply depending on your location. Check with local authorities for details.
What should I do if I encounter issues during checkout?
Try clearing your browser cache or use a different browser. If the issue persists, contact our support team.
How can I unsubscribe from your email list?
To stop receiving our emails, just click the “Unsubscribe” link located at the bottom of any promotional message we send.