Shipping Info

We are pleased to inform you that we offer shipping services to customers worldwide. Our shipping options include both domestic and international delivery, all of which come with tracking capabilities. We strive to make your experience straightforward and efficient by charging only for shipping costs—there are no sales taxes applied to your order.

At Lumi Yards, we believe in making it easier for you to brighten up your outdoor spaces without any added cost. That’s why we offer free shipping on all orders worldwide for our premium outdoor garden lights. No matter where you are located, except shipping restricted countries. we will deliver your order straight to your doorstep at no extra charge!

Once your order is confirmed, please allow 1-2 business days for processing. Orders are dispatched from our facility Monday through Friday, excluding weekends and public holidays. Please note that we do not offer same-day shipping; therefore, we appreciate your understanding and patience during the processing period.

Upon shipment, you will receive a confirmation email containing a unique tracking link for your package. Please allow up to 48 hours from the time of shipment to receive this email. It is important to note that we cannot accept responsibility for delays caused by shipping carriers.

To ensure prompt processing and delivery, we kindly ask that you verify the accuracy and completeness of your shipping and billing information before placing your order. Inaccurate or incomplete addresses may lead to processing delays of an additional 1-2 business days, or even result in delivery to an incorrect address. In such cases, we regret to inform you that we cannot offer reshipment or refunds.

Delivery of your package may or may not require a signature, depending on the discretion of the delivery courier. Most packages are typically delivered to your mailbox or front door; however, if the courier believes the package cannot be safely left in an open area, they may either hold it at a local post office or attempt redelivery. We recommend providing a shipping address where you or someone else will be present to receive the package, such as a workplace or a trusted friend’s address.

The estimated delivery times for orders shipped to various countries are outlined in the table below. Please note that these are approximate delivery windows and may vary based on factors such as shipping carrier performance, customs processing times, and unforeseen circumstances.

1. Business Days: Delivery timeframes are calculated in business days, which exclude weekends and public holidays.
2. Variability: The actual delivery time may be influenced by various factors beyond our control, including shipping delays, customs processing, and local courier practices.
3. Tracking: Once your order is shipped, you will receive a tracking number that allows you to monitor the status of your delivery.

Upon completion of your order, you will receive a confirmation email sent to the address you provided during the checkout process. This email will be dispatched within 48 hours of order processing. Following this, you will receive a second email notification once your order has been shipped. This email will include your tracking number, allowing you to monitor the delivery status of your package. Please be aware that it may take between 1 to 4 days for tracking information to become available. In some instances, tracking updates may be delayed, but rest assured that your order will still arrive. If you experience issues with tracking or delivery, we recommend contacting the courier service directly prior to reaching out to us. Should you have concerns after the estimated delivery period has passed, please do not hesitate to contact our support team.

For customers located outside the United States, please note that you are responsible for any applicable customs duties, taxes, and additional fees that may be levied by your local customs authority. These charges are assessed by your local government or carrier and are not collected by us. As such, they are non-refundable.

We ship all international packages on a DDU (Delivered Duties Unpaid) basis, which means that any applicable fees are not included in the purchase price of the goods. To ensure the timely delivery of your order, all applicable fees must be paid by you, the recipient. We recommend contacting your local customs office for detailed information on potential charges and rates for packages arriving from outside your country.

Please be aware that the carrier may pay any duties and taxes on your behalf upon the arrival of the goods in your country. This allows for a more efficient delivery process. The goods will only be released to you after you have reimbursed the carrier for any fees paid on your behalf. In some cases, you may receive an invoice from the carrier after the delivery of your order, which will include the fees incurred and a nominal administration charge.

It is the sole responsibility of the buyer to ensure that the shipping address provided is accurate and complete. We make every effort to expedite order processing and shipping; therefore, there is a limited window to modify or cancel your order after it has been placed. If you wish to change your shipping address, please contact us at info@lumiyards.com immediately after placing your order. While we will do our utmost to accommodate your request, we cannot guarantee changes can be made due to varying processing times.

If the window for address modification has closed, we will monitor whether the package is returned to us. If the package is returned, we can either reship it to the corrected address or issue a full refund.

By placing an order with us, you acknowledge that you are responsible for any costs associated with returning items to us. For detailed information regarding our return process, please refer to our return policy section.

Please be advised that we do not offer shipping services to the following countries: Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, and Tunisia. Thank you for your understanding.

For any further inquiries regarding our shipping policy, please feel free to contact us at https://lumiyards.com/contact/ our customer service team. Thank you for choosing us!